NPS

By proceeding further, you acknowledge, understand and agree to the following terms and conditions:

1. Third Party Redirection

   You are being redirected from the Bank’s Mobile Banking/Internet Banking Application to the platform/application maintained and operated by authorized CRAs(Central Recordkeeping Agency) /intermediaries such as CAMS, KFintech and Protean eGov Technologies Limited (“Third Party Platform”) for availing services related to National Pension System (NPS), including but not limited to:

   • New NPS Subscription / Registration
   • NPS Contribution
   • Tier I / Tier II Transactions
   • NPS Related Servicing Requests & SIPs
   • Subscriber Authentication and Validation
   • PRAN related services
2. Independent Third-Party Services

   The aforesaid Third Party Platform is independently owned, operated and managed by CRAs authorized under the National Pension System architecture regulated by the Pension Fund Regulatory and Development Authority (PFRDA).

   JANA Small Finance Bank:

   • Does not own, control or operate such Third Party Platform;
   • Does not guarantee uninterrupted availability or performance of such platform;
   • Shall not be responsible for any delay, technical issue, downtime, transaction failure, data mismatch, service deficiency or operational error arising at the Third Party Platform level.
3. Customer Consent for Redirection & Data Sharing

   By clicking “Proceed/Agree”, you expressly consent and authorize the Bank to redirect you to the relevant Third Party Platform and share/display such limited customer information as may be required for facilitating NPS related services, subject to applicable laws, regulatory guidelines and privacy requirements.

4. Regulatory Framework

   NPS services are governed by:

   • Pension Fund Regulatory and Development Authority Act, 2013;
   • Regulations, circulars, operational guidelines, master circulars and directions issued by PFRDA from time to time;
   • Applicable guidelines issued by Central Recordkeeping Agencies (CRAs), Points of Presence (PoPs), Pension Funds and other authorized intermediaries. Customers are advised to carefully read and understand all applicable terms, disclosures, scheme information documents, risk factors, charges and declarations before proceeding with any NPS transaction. Recent PFRDA Operational and onboarding guidelines continue to strengthen compliance, cybersecurity, subscriber disclosures and intermediary responsibilities for NPS ecosystem participants.
5. Charges, Fees & Levies

   Applicable charges, transaction fees, PoP charges, CRA charges, Fund management charges and other statutory/regulatory levies, as prescribed by PFRDA and/or relevant intermediaries from time to time, shall be borne by the subscriber/customer.

   Such charges may be revised periodically in accordance with applicable PFRDA circulars and regulatory instructions.

6. Investment Risk Disclosure

   NPS investments are subject to market risks and investment risks, including possible loss of principal. The value of investments under NPS may fluctuate depending on market conditions, interest rate movements, economic conditions, asset allocation, performance of pension funds and other factors.

   Past performance of Pension Funds/Schemes does not guarantee future returns.

   Neither the Bank nor the Third Party Platform assures or guarantees:

   • Any fixed returns;
   • Protection of capital;
   • Assured pension amount;
   • Appreciation in investment value.

   Subscribers are advised to read all scheme related documents carefully and consult their financial/tax/legal advisors before making investment decisions.

7. No Investment Advice

   The Bank is only facilitating access to the Third Party Platform and shall not be construed as:

   • Providing investment advisory services;
   • Recommending any specific Pension Fund, scheme, asset allocation or investment option;
   • Guaranteeing suitability of NPS for any customer.

   Any investment decision shall be solely at the discretion, judgment and risk of the customer/subscriber.

8. Customer Responsibility

   The customer shall be solely responsible for:

   • Correctness and completeness of information submitted.
   • Selection of Pension Fund/Scheme/Investment Choice.
   • Verification of contribution details and transaction confirmations.
   • Safeguarding login credentials, OTPs and authentication factors.

   Jana Small Finance Bank shall not be liable for losses arising due to incorrect inputs, unauthorized access, customer negligence or misuse of credentials.

9. Cyber Security & Digital Risks

   Electronic transactions are susceptible to risks including but not limited to hacking, phishing, malware attacks, impersonation, communication failures, system interruptions and unauthorized access.

   Customers are advised:

   • Not to share OTPs/passwords/PINs;
   • To transact only through official applications/websites;
   • To verify transaction details carefully before submission.
10. Limitation of Liability

    Limitation of Liability

    • Direct or indirect losses;
    • Failed or delayed transactions
    • Investment losses;
    • Service interruptions
    • Inaccuracies in third-party content/data;
    • Acts or omissions of CRAs, PoPs, Pension Funds or Third Party Platforms.
11. Acceptance of Terms

    By proceeding further, you confirm that:

    • You have read, understood and accepted this disclaimer and PFRDA latest circulars in https://pfrda.org.in/regulatory-framework/circulars/active-circulars
    • You understand that NPS is a market-linked retirement product regulated by PFRDA;
    • You voluntarily choose to proceed to the Third Party Platform for NPS related services at your own discretion and risk.